Terms of Service
Version of 2026-10-19
This page is a translation offered for convenience. The French text governs.
1. The parties and the acceptance
These terms bind the operator of the DMS-Plus service, whose legal name is shown to signed-in users ("the operator", "we"), and the motor-vehicle dealership that uses the service ("the dealership", "you"), as well as each of its users.
The person who creates the dealership in the service represents that they have read these terms and the privacy policy, and that they have the authority to bind the dealership to them. They become its first administrator. The date of acceptance is recorded in the dealership's file; the version accepted is the one whose date is the latest at that time.
2. The service
DMS-Plus adds to your dealer management system (DMS) tools grouped by department: new sales (vehicle orders), used sales (appraisals, conversations with wholesalers, market value, comparables, inventory pricing), service (complaints, tire storage), parts, rentals (loaner vehicles) and the assistant. The tools offered depend on your plan and on what your administrator turns on.
3. The desktop agent
We grant you, for the duration of the service, a non-exclusive, non-transferable licence to install and use our agent on the dealership's workstations. The agent updates itself without any action on your part. It acts in your management system and in the manufacturers' portals with your users' access and under your own rights of use; it is up to you to hold those rights and to comply with those systems' terms. The agent neither reads nor stores those portals' passwords.
4. Accounts and roles
Each user has their own account, whose credentials are personal. The dealership's administrator manages its users and their roles (administrator or member) and answers for their acts in the service. You notify us without delay of any unauthorized access. You remove from the dealership the people who leave it.
5. Subscription and payment
The service is offered by monthly or annual subscription, billed in Canadian dollars, plus applicable taxes (GST and QST), through our payment processor (United States). Each plan carries usage limits; we may grant a dealership particular features or limits, which remain subject to these terms. You may cancel at any time; the cancellation takes effect at the end of the paid period and no started period is refunded. Your price does not change for as long as your subscription stays active and unchanged. A change of plan or billing period is made at the prices in effect at that time; otherwise, a price change applies only to new subscriptions.
6. Texting
Text messages are sent through our texting provider (United States), from a number assigned to the dealership. You are responsible for obtaining your recipients' consent under Canada's anti-spam legislation and for sending only messages related to your business relationship with them. A recipient who replies STOP is no longer texted until they ask for messages again; the service enforces this rule itself. The texts sent and received are kept in your account.
7. Artificial intelligence
The answers of the assistant and of the other artificial-intelligence features are produced by models that can be wrong. They are information to check before you rely on it, not professional advice; you remain responsible for the work orders, prices, appraisals and messages you approve.
8. The market
The service connects the dealership with wholesalers for the vehicles it appraises. We are not a party to the agreement they conclude and we guarantee neither its conclusion nor its performance.
9. Our role as a service provider
For the personal information you enter into the service about your customers and the people you deal with, we act as your service provider, and we undertake:
- to use it only to deliver the service to you, and for no other purpose;
- to keep it confidential and to disclose it only to the recipients the privacy policy names, each for the purpose it states;
- to notify you without delay of any violation or attempted violation of a confidentiality obligation;
- to let you verify that these undertakings are met;
- to hand that information back to you on request, in a common format, and to delete it at the end of the service.
10. Acceptable use
You use the service only for the dealership's activities and in compliance with the law. You do not enter information you have no right to process; you do not attempt to reach another dealership's data, to circumvent the service's limits, to disrupt its operation, to extract its content by automated means or to share an account between several people.
11. Intellectual property
The service, the agent, their code, their presentation and their marks belong to us or are licensed to us; these terms transfer no right in them to you beyond the licence to use. The data you enter and the documents you produce remain yours; you grant us the right to process them to deliver the service to you.
12. Warranties and liability
The service is provided "as is" and as available. We do not warrant that it will be uninterrupted, error-free or fit for a particular purpose, nor the accuracy of the data third parties supply to it (management systems, manufacturers' portals, valuation services, artificial-intelligence models).
To the extent the law allows, our total liability to you, for any cause related to the service, is limited to the fees you paid us in the twelve months preceding the event at issue. This limit does not apply to an injury caused by our intentional or gross fault, nor to bodily or moral injury.
13. Suspension and end of the service
We may suspend an account or the dealership's access in case of non-payment, breach of these terms or risk to the service's security, after notice except in an emergency. Either party may end the service as of the end of the current subscription period. At the end of the service, your data is handed back to you on request, then deleted, as section 9 provides.
14. Changes
We may change these terms with 30 days' notice, given by email to the dealership's administrator or within the service, and published on this page with the date of the new version. Use of the service after the effective date counts as acceptance; otherwise, you may end the service before that date.
15. Governing law and courts
These terms are governed by the laws of Quebec and the laws of Canada applicable therein. Any dispute is brought before the competent courts of the judicial district where the operator has its registered office.
16. Language
These terms are written in French; the English and Spanish versions are offered for the reader's convenience. In case of discrepancy, the French text governs.
17. Questions
Any question about these terms or about your personal information is addressed in writing to the person in charge named in the privacy policy, as its section 10 states.